When we touch the touch panel displays not getting output from poly

[Anandciti]

Hi, I am using new X52 device which is configured and software is 4.2.2 as per corporate recommendation. Using samsung display, when we touch the TC10 the display not getting Out from poly so that enabled CEC option on both poly and display even  not got the output from poly, on the display standby is ON only, tried changing cable HDMI as well, seeking your suggestion for rectify the issue. The same X50 settings applied in the X52 as well.

[SteffenBaierUK]

Hello @Anandciti ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Partner application version you use. For example Microsoft Teams, Zoom Rooms, Poly SIP/H.323 mode etc.

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post but reply with the versions.

In the FAQ or the Read 1st section, we remind users why this is important.

In addition, PolyOS 4.2.2 is not a supported version anymore as we have released PolyOs 4.3.3 and before 4.3.2

PolyOS 4.3.2 has enhancements around the connected Monitors so I suggest to check with this.

If no other volunteers reply, I suggest you contact our Support organization in your region and provide details about the power frequency, the exact model, and the firmware of the Samsung screen. Details are in my Signature.

Best regards

Steffen Baier