• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎10-01-2018 07:28 AM

HP Recommended

Hi,

 

We have problem with connection to skype for Business, How i can make a windows update on Polycom CX7000 or update LYNC 2010 install on polycom.

 

Signing in to the Microsoft Lync Server error.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2018 12:52 AM

HP Recommended

Hello servicedesk@proficredit.pl,

 

Other than the Version mentioned in the FAQ and publicly available updates on our support site there are no other updates that can be applied to the CX7000.

 

The CX7000 runs an embedded Windows operating system and no changes can be made to it.

 

You either need to allow an older client in your infrastructure or purchase a currently supported system.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎10-01-2018 08:41 AM

HP Recommended

Or how to update LYNC version install on polycom

 

Cannot sign in to Lync

Microsfot Lync 2010 is not a version that can be used to sign in to the server.

Was this reply helpful? Yes No

‎10-01-2018 08:48 AM

HP Recommended

Hello servicedesk@proficredit.pl,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

From the Video FAQ:

 

Apr 05,2017 Question: What LYNC or Skype for Business Version is supported by the CX7000?

Answer: The latest available Software Version 1.2.0 supports LYNC 2010 and LYNC 2013. Skype for Business is not supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎10-02-2018 12:02 AM

HP Recommended

My bad i mean LYNC no SFB.

 

Ok, so how i can upgrade LYNC from version 2010 to 2013. 

Will it work properly?

 

 

Was this reply helpful? Yes No

‎10-02-2018 12:52 AM

HP Recommended

Hello servicedesk@proficredit.pl,

 

Other than the Version mentioned in the FAQ and publicly available updates on our support site there are no other updates that can be applied to the CX7000.

 

The CX7000 runs an embedded Windows operating system and no changes can be made to it.

 

You either need to allow an older client in your infrastructure or purchase a currently supported system.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.