• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Be the first to explore and join the conversation on our brand-new Poly Support Community Blog, Click here It's live now!!
HP Recommended

Out standard Zoom Room set up is an X50 w/a paired Trio C60 as a controller & mic. For the most part this setup works well but I have noticed an issue w/at least one; it's not using the mics on the Trio even though they appear in the web configurator of the X50. I logged into the X50 while it was in a Zoom meeting and it only shows the X50 mics as receiving audio (screenshot attached). I tried it w/an identical system here at my desk (only difference is that the X50 is running 3.5.0) and the Trio mics are the active mics. 
Does anyone know of a way to fix this?
X50: 3.4.0-292042
C60: 7.1.0.8046

Thanks

image

 

4 REPLIES 4
HP Recommended

Hello @jbass_srcinc ,

 

Welcome back to the Poly Community.

I have just tested the exact same setup and software and it works fine.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen, 
This appears to be the only system that is occurring on, unfortunately it's in a remote office so I am unable to get my hands on it to do more troubleshooting. I might try unpairing it, rebooting both and then pair it again.

 

-James

 

HP Recommended

I'm experiencing the same issues where I can't select the trio as the input mic on the latest firmware for the x50 and the trio c60. I used to be able to select the trio as the primary mic but now I'm unable to. I read that you need to do a factory reset. I already did a system reset on the x50 settings but not a full factory reset. There's definitely something wrong with the software that keeps disabling the ability to just select the trio as a primary mic as I've seen on other threads.

HP Recommended

Hello @ChefKel ,

 

Welcome to the Poly Community.

This would need to come into the support organisation in your region.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.