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‎11-11-2025 10:04 AM

HP Recommended

I have an X50 that was bought used. I have tried multiple pinhole resets on the unit (I don't have the admin password from the previous user) and it will not reset.

 

When watching the boot sequence during reset, I see the following:

Finding update package...

Opening update package...

Verifying update package...

Update package verification took 4.4 s (result 0).

Installing update...

E:Can't write to file /tmp/update.zip

E:failed to write /tmp/last_install: No space left on device

Installation aborted.

Rebooting...

 

Is there any recovery from this? Any way to force a reset from a USB drive or possible to get root access to the device to clear out the previous installation?

 

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1 REPLY 1

‎11-11-2025 10:08 AM

HP Recommended

Hello @mthiker ,

 

Welcome to the HP Poly community.

 

The Pin Hole reset should recover the unit to the Image that is on the factory partition.

 

Not knowing if this unit is a beta or pre-production and/or connected to a Poly Lens account we can only advise to work with whoever sold this to you as we cannot remove the unit without proof of ownership.

 

Best Regards

 

Steffen Baier

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