X50 is on Software version 4.1.0-382263 but the TC8 is stuck on version 3.3.1-210392

[JoePed]

How do I manually update the TC8 using a USB stick

I've have formatted the usb with FAT32 and followed the instructions on this link https://support.hp.com/ph-en/document/ish_9047541-7890766-16#:~:text=Connect%20the%20USB%20flash%20d....

The issue I have is that I cannot get the X50 to detect the USB stick in order to update the TC8

[SteffenBaierUK]

Hello @JoePed ,

welcome to the HP Poly community.

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

In regards to your old outdated TC8 version please ensure you take notice of >this<

There is a chance that you render the TC8 into a faulty state which you cannot recover.

When using a USB Stick to update please ensure:

• The device is not in Device Mode
• The TC8 is paired with the codec
• Auto Update if off to prevent the above
• Use a FAT32 formatted maximum 32GB USB Stick
• Ensure you check=> here <= too

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature.

Best Regards

Steffen Baier