• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎05-17-2017 09:36 PM

HP Recommended

Does Polycom video endpoints - G500/HDX 6K,7K support calling numbers starting with '#'.

For example: place a SIP call to #8234234234

 

we have about 80 polycom units registered to Cisco UCM and to simplify the dialling, i want to be able to dial video end-point/MCU starting with '#'

 

I have tried this and dont see the call getting placed... is it supported and if so any additional configuraiton to be done?

 

I am able to dial #number using non-polycom /cisco SIP end-points registered to Cisco UCM.

 

thanks for your time.

2 REPLIES 2

‎05-17-2017 11:58 PM

HP Recommended

Hello KASH,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-23-2017 01:06 PM

HP Recommended

Polycom only sends the digits entered verbatim to the Call Server. The endpoint does no local normalization or translation of dial plans. If the Call Server has a specified Dial Plan for Call Routing, then it would need to be handled at the call server.

 

I did find this...about the # is used to terminate inter-digit timeout... but I still don't see that as a factor in Polycom:
http://www.networkworld.com/article/2345457/cisco-subnet/cucm-call-routing--part-1---four-components...

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.