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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

We have recently purchase an Eagle Eye Director II for a conference room and it has trouble tracking the talker via USB mode. We have also a Trio 8800 which is connected to a docking station via USB as well. https://support.polycom.com/content/dam/polycom-support/products/peripherals/eagle-eye-director-ii/s... (I have setted up the EED II like on page 8).

 

Is there a fix for this?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Sunil_OE ,

 

Welcome to the Poly Community.


USB 2.0 limits the cable length to 5 meters (or about 16 feet and 5 inches). You are using a cable outside the specification.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Sunil_OE

 

give us more info about your enviroment, please. What device is connected with the EED2 (PC, Group, Visual Pro, MTR?)? 

What is the software version of the EED2? Newest one, if not do an update first. 

https://support.polycom.com/content/support/north-america/usa/en/support/peripherals/eagleeye-direct...

 

HP Recommended

As mementions the EED2 is connecting docking station (USB). The cable between the EED2 is about 10m long and its USB 2.0. The Room is 20 meters long and both sides of the room is glass. Its also on the latest version (updated it via windows).    

HP Recommended

Hello @Sunil_OE ,

 

Welcome to the Poly Community.


USB 2.0 limits the cable length to 5 meters (or about 16 feet and 5 inches). You are using a cable outside the specification.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.