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We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
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‎07-31-2013 11:00 PM

HP Recommended

how to acquire the HDX camera firmware version? I check from web interface, it only display "PAL"

 

Besides, I found video call , far end cannot display video from HDX, I suspect the camera firmware version too low, but how to check? and how to upgrade camera firmware? it can be downloadable from website? thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-01-2013 12:55 AM

HP Recommended

Hello FDS,

the likelihood that this is caused by the camera firmware is near 0%

 

Most likely either your own firewall or the far ends firewall or the network in between is blocking some ports.

 

The HDX Admin Guide explains what ports are being used and must be open.

 

Alternatively the community search would show multiple posts discussing this in addition.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-01-2013 12:55 AM

HP Recommended

Hello FDS,

the likelihood that this is caused by the camera firmware is near 0%

 

Most likely either your own firewall or the far ends firewall or the network in between is blocking some ports.

 

The HDX Admin Guide explains what ports are being used and must be open.

 

Alternatively the community search would show multiple posts discussing this in addition.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-01-2013 01:27 AM

HP Recommended

If you can see near video when not in the call then your camera is OK. Please follow Steffen's advice to find the cause.

Was this reply helpful? Yes No

‎08-01-2013 11:05 AM

HP Recommended

Thanks your reply. Actually I even cannot see the near end video, so I suspect the camera firmware incompatible with HDX. thanks

Was this reply helpful? Yes No

‎08-01-2013 11:31 AM

HP Recommended

Hello FDS,

again, the likelihood that this is caused by the camera firmware is near 0%

 

Usually there is no need to upgrade any firmware in the field.

 

Some information if this is a new codec or a used codec and if this has ever worked is useful.

 

If you cannot see your own picture when the codec is running I suggest to check all the cabling is properly housed.

 

If above is not the root cause please work with your Polycom reseller and/or Polycom support to troubleshoot this further.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.