no sound after Lync MCU Call - GroupSeries 500

[Anonymous]

Hi

We experience following issue

When we establish following multipoint call GS500 + GS500 + Lync 2013  everything works fine...but:

The next call between GS500 + GS500 does not have any sounds in both directions (no errors in Systerm status or Audio Meter.

when we do a GS500 + LYnc 2013 call, sound is OK...it only happens between Polycom systems

Dialing Preference is SIP + SVC then AVC

Registations like SIP, Directory services are OK

We have the latest firmware (did not solve it): 4.1.5

Can you help?

Thx

D

[Anonymous]

Please open a service report with Polycom so we can get the logs and investigate.

[Anonymous]

Polycom SQA was unable to reproduce this so please open a service ticket so it can be investigated.

[Anonymous]

thanks for your fast reply,

Will do this first thing in the morning, will keep you posted.

kr

dimi