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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-11-2024 07:54 AM

HP Recommended

poly x52 set to MS Teams, volume control not working on TC10

8 REPLIES 8

‎04-11-2024 08:30 AM

HP Recommended

Hello @SalihUlker ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-11-2024 09:06 AM

HP Recommended

Thank you for your reply. Currently it is on 4.1.3 but I just realized that there is a newer version. But there is a MS users'  advisory not to update to 4.1.4 yet. 

Was this reply helpful? Yes No

‎04-11-2024 09:09 AM

HP Recommended

Hello @SalihUlker 

 

apart from the Software on our device what Teams application is this running?

 

Most likely this would need to come into our support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-11-2024 09:33 AM

HP Recommended

SalihUlker_0-1712849567297.png

 

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‎04-15-2024 06:22 AM

HP Recommended

Poly: 4.1.3

Teams: 1449

SalihUlker_0-1713183723945.png

 

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‎04-15-2024 07:10 AM

HP Recommended

Hello @SalihUlker ,

 

welcome back to the HP Poly community.

 

If no other volunteer replies I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-15-2024 07:48 AM

HP Recommended

Poly: 4.1.3

Teams: 1449

 

I have answered this question multiple times. 

Everything is up to date or close to it.

What is the solution?

Wasting time here back and forth sending emails/messages.

 

Was this reply helpful? Yes No

‎04-15-2024 07:54 AM

HP Recommended

Hello @SalihUlker 

 

The community is staffed by volunteers not connected to our official support organization.

 

When posting originally the missing detail was outlined. You then decided to post a photo rather than a text with the exact versions.

 

As outlined, if no other volunteer has anything to add please work with our support organization. 

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.