system freezes on G10-T / G40-T

Anonymous · ‎06-03-2021

Hi,

We're using a G40-T since begin of March that freezes about once every week or two weeks and wondering if anyone has experienced any instability symptoms of these kind too?

System hangs and doesn't accept any control from GC8 or attached usb keyboard any longer.

The only solution is to give it a power recycle to make it work again.

To exclude Windows from being the root cause, the system has been re-imaged (once by ourselves with vendor guidance, once by vendor tech support) to no avail.

It would be great to hear from you!

SteffenBaierUK · ‎06-04-2021

Hello @Luc Geens ,

Welcome to the Poly Community.

Is the keyboard connected to the GC8 or to the Lenovo PC?

I suggest you check if you can get some logs as explained >here< and then work with Microsoft on this as they own the Teams Platform and also the OS running on the Lenovo PC.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎06-28-2021

Hi Luc,

Yes we see this with some of our GC-8's too. Some rooms never seem to have this issue whereas others see it every few weeks. Interested to hear possible fixes if anyone has made any progress with this already.

Thanks, Ryan.

Create an account on the HP Community to personalize your profile and ask a question