• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce new Poly Studio Series video bars and remote room control with Poly Connect. Read more about the solutions!
Locked

‎08-27-2020 06:14 AM

HP Recommended

Hi,

We have a x50 brand new out of the box and when zoom rooms is selected as the provider it reboots and just hangs on the zoom rooms splash screen. Can access and change the web interface but it will not boot in to zoom rooms properly.

2 REPLIES 2

‎08-27-2020 06:47 AM

HP Recommended

Hi,

installed software version? 3.1.3-220008? If not, update please and test again.

Was this reply helpful? Yes No

‎08-31-2020 08:14 AM

HP Recommended

It's running 3.1.3-220008, but I have resolved it. Re-paired the TC8 that came with it and it then booted cleanly into ZR. Have another issue with a C60 not updating ZR client but I'll post another topic on that. 

Thanks

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.