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The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hi,

We have a x50 brand new out of the box and when zoom rooms is selected as the provider it reboots and just hangs on the zoom rooms splash screen. Can access and change the web interface but it will not boot in to zoom rooms properly.

2 REPLIES 2
HP Recommended

Hi,

installed software version? 3.1.3-220008? If not, update please and test again.

HP Recommended

It's running 3.1.3-220008, but I have resolved it. Re-paired the TC8 that came with it and it then booted cleanly into ZR. Have another issue with a C60 not updating ZR client but I'll post another topic on that. 

Thanks

 

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