So I might as well start from a while back. Approximately 2 months back my computer started to heat up for really menial tasks. Simply watching videos or even surfing the web would cause my computer to heat to the point where it's uncomfortable put on my lap. Even when I closed every background task and program running the problem remained This of course was not the case prior. I already cleaned out the fan and vents with a pressurized air canister and did a torough sweep of malware and viruses with 3 separate programs but the problem still persisted.
Now recently I have been getting BSOD's at seemingly random times due to DRIVER_POWER_STATE_FAILURES. When I used BlueScreenView to identify the driver in qustion it listed ntosknrl.exe as the culprit. After doing some searching around I found that the best way to solve such a driver problem is to go through each and every one of your drivers and update them where need be, in particular the BIOS.
Which brings us to where we are now. I donloaded the latest BIOS from HP but when I went to update it I was greeted with the following: http://puu.sh/khjJu/2b4effe166.png
"The BIOS Update is blocked on this device"
Why is it blocked? Isn't updating BIOS a rather important thing for computers? I would greatly appreciate if someone could explain this to me. And also, if you think this is all related to the heat issue I've been experiencing the past couple of months, please let me know as well. This computer is less than a year old, so it really saddens me to see problems like this cropping up already.
I'm sorry, what would be the correct screen? The screenshot I posted shows the HP BIOS update Assistant with the option for Update greyed out. Did you want the BSOD I got? Or the BlueScreenViewer log? If it's the log you want it's the following:
Dump File : 092015-5234-01.dmp Crash Time : 9/20/2015 9:18:53 AM Bug Check String : DRIVER_POWER_STATE_FAILURE Bug Check Code : 0x0000009f Parameter 1 : 00000000`00000003 Parameter 2 : ffffe000`e6417670 Parameter 3 : ffffd000`20731cb0 Parameter 4 : ffffe000`e6423010 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+14f9a0 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : ntoskrnl.exe+14f9a0 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\092015-5234-01.dmp Processors Count : 8 Major Version : 15 Minor Version : 9600 Dump File Size : 1,057,768 Dump File Time : 9/20/2015 9:20:00 AM