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02-03-2016 01:11 PM
I have an HP Omen 15 5010nr. I have been trying to update the bios, but when I download the bios update from the HP Support website, it says the update is blocked on my device. I have tried updating via USB flash drive in the recovery and it tells me that the update was not intended for this machine. I downloaded it from the drivers and support page for my product model, so how can it not be intended for my machine??
The reason I am trying to update the bios is because I have been having issues with apps, games, programs and even windows stop responding for about 20 seconds, then it comes back. I have spoken with tech support and have exhausted all options to fix this, other than updating the bios.
02-04-2016 01:40 PM
Hi there @Derickmc84,
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with updating drivers. I will be glad to help you.
You can try to download and installIntel Chipset Installation Utility and Driver.
HP Support Assistant is designed to help you manage software updates. Download and install the latest version of the program HP Support Assistant. Make sure to install all important and recommended BIOS updates and device driver updates. For more information, see Using HP Support Assistant (Windows 10, 8, 7)
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below!
02-04-2016 01:52 PM
I have had nothing but problems with this machine. You're customer service / tech support have not been able to help me either. I've been trying to fix this issue for over a month. I'm on the verge of asking for a replacement or a refund as I cannot play games without interuption.
Please let me know what I need to do to either fix this issue, or replace my computer. Thank you.
02-04-2016 02:05 PM - edited 02-04-2016 02:05 PM