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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-13-2017 09:35 PM

HP Recommended
Product: hp Omen 15-ax039tx

I had a brand new Omen 15 inch laptop with just 1008p screen, when i boot up it just shows the open logo, this is my second unit as they replaced this, and this 2nd unit displays the same symptoms... i just shot down and boothup again... but its annoying to do it in an expensive gaming laptop, and another pops up when my wife booth it up it just shows black screen and the cursur... please help... when were done we go back and replace again but its time consuming to keep on replacing and bearing the 6 hour traffic thru and from the mall. please help

3 REPLIES 3

‎03-14-2017 09:50 AM - edited ‎03-14-2017 11:03 AM

HP Recommended

Hello

 

No easy solution as cause could be anything from excess heat to component damage from heat.

 

Laptop has everything on motherboard so not easy to fix by yourself. Any component failure caused by heat means replacing the motherboard. This will happen again unless heat problem is solved.

 

Two laptops in row with same problem means maybe try a different HP model laptop or contact HP Support.

 

Cost of drive to mall is less than money spent on new laptop and product satisfaction.

 

Thought about this some more. Could be corrupt windows system files also. Or a BIOS problem. But if you have not added lots of programs or driver updates, or not changed BIOS settings then there is still a pretty bad problem. Two laptops in a row with same symptom does not sound very good.

 

Grzy

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‎03-14-2017 11:44 AM

HP Recommended
Grzwacz, thanks for your reply. We did get a 3rd brand new laptop. same model. Even the guys at the store was puzzeld. All units were sealed. Now we observe if it hapoens again. We dont have any other choice for other model as this one is what we need... mainly for video editing in the coming months. We try to use this as much as we can to see if it manifest again.

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‎03-14-2017 11:53 AM

HP Recommended

Hello

 

Sounds good and you are welcome. Hope third time is charm.

 

Have you checked HP Store? There may be similar Omen laptop modesl to choose from there.

 

Grzy

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