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IekaAziz
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CRITICAL ERROR WHEN OPEN START MENU

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HP Notebook
Microsoft Windows 10 (64-bit)
When i click on start menu or pressing window shortcut key ..suddenly it appears Critical Error Sign Out Now then i try to restart my pc but the problem not solved..what i suppose to do can you.give me a tips on troubleshooting this kind of problem...Thank You
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Jeet_singh
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Hi @IekaAziz,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are getting an error message stating that your Start menu isn't working correctly. Don't worry as I have a few suggestions which should help.

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Could you let me know what exactly is the error message?

When was the last time it worked?

 

In the meantime, let's start off by performing a Hard reset on the notebook:

 

You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all update have been completed.

 

Here is a document that shows how to update drivers that are not working correctly with Windows 10.

 

I would suggest please update the BIOS on your PC and check if it helps.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Please respond to this post with the details and with the results of the troubleshooting for further assistance. I'll be more than happy to help.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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Jeet_singh
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Hi @IekaAziz,

 

We haven't heard from you,

This Post is with reference to the thread you had recently created at your friendly neighborhood (HP Forums),

 

I would like to know if the resolution I had provided worked for you?

Please reply back in your public post as the private message board is not always monitored

 

If you have any other queries, feel free to reply back to the Jeet_Singh,

And Thank You for being a Valuable Member of our HP Family.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  

Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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