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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-04-2017 03:40 PM

HP Recommended
Product: HP Omen i3 950GTM
Operating System: Microsoft Windows 10 (64-bit)

Hi There,

 

I bought a HP Omen laptop just after christmas and the first month was fine, but now I am getting constant BSOD even when doing basic tasks such as watching youtube videos. Drivers are all up to date, I've reset my laptop using HPs tools to how it was when I first received the laptop and nothing is fixing the issues. I've searched ways to fix the BSOD but nothing is working. The 3 Messages I receive are:

 

VIDEO_TDR_FAILURE (Nvidia Drivers up to date)

DPC_WATCHDOG_VIOLATION (Again updated all relevant drivers, and tried the usual fixes)

There was another one which I cannot remember currently.

 

I can easily get around 6 an hour of these BSOD, or I can go several hours with nothing. Most intensive game I've tried to play is Shellshock Live, and that causes the whole laptop to crash.

 

I constantly get my laptop freezing doing basic tasks taking 5 minutes for me to get back control. I believe there may be an issue with the laptop, but don't know what it is? Anybody have any help?

 

Cheers

1 REPLY 1

‎03-05-2017 06:37 AM - edited ‎03-05-2017 06:40 AM

HP Recommended

Hello

 

BSOD's are maybe being caused by two issues:

 

1. Video_TDR is Nvidia driver problem, see possible fix at Microsoft Community.

 

Roll back Nvidia driver in Device Manager

 

2. DPC_Watchdog is storahci.sys problem, see possible fix  at Microsoft Community.

 

Roll back to standard SATA driver in Device Manager.

 

Use System Restore to roll back to restore point before BSOD's started.

 

Grzy

 

 

 

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