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BPang
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Message 1 of 2
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Drop wireless connection every few hours

HP Recommended
HP Omen 15- 7260n single band
Microsoft Windows 8.1 (64-bit)
Hello,
So i have the issue of disconnecting from my wireless connection every maybe half an hour to a few hours and i would not be able to reconnect no matter what i do with the laptop- restarting, re-enabling wireless adapter etc, but the issue is instantly solved if i do something to the router such as changing channel, changing password type etc, anything that restarts the router.
However i do not have the same issue with the router on my phone and another laptop.
Im running the latest driver, 17.16, any advice/ solution is very much appreciated, thanks in advance
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Malygris1
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Message 2 of 2
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HP Recommended

Hi there @BPang

Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.

 

I understand that you are having trouble reconnecting to your dual band wireless router, with your notebook. I am happy to help.

 

Do you know whether the other devices you mentioned, that do not have any problems connecting, if they are also dual band?

 

You should check whether your wireless connection is set to automatically reconnect. Also try working through the following: Troubleshooting wireless network and Internet (Windows 😎

 
You can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 😎
1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Malygris1
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