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Dctchdt
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Gpu not showing up

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Hp Pro 3300 Series Mt
Microsoft Windows 10 (64-bit)

So i bough this pc for my dad a modified Hp Mt3300 with a new case,more ram,windows 10 and a Asus gt 9500 gt 1gb 

 

I decided to buy a Sapphire R7 250 2gb but when i plug it in it won't show  on the device manager 

 

I fitted my old 500 watt power supply which i had around which boots the computer and works find so i know it's not a power problem 

 

I was thinking the pci x16 doesnt support it but i'm not sure and that's why im asking if anyone could help me 

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iMaxx
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Are you installing both GPU's at the same time?

I am an HP Employee
Quality Manager - HP VR / Z Desktops
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iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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Dctchdt
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no no there's only one pci slot 

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iMaxx
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Ok if the card is installed and you can get into the OS to see the device manager, then that means the OS is seeing the GPU.


In the Device Manager, look under the Display Adapters heading.

What is listed there?

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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Dctchdt
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Most of the time it came up microsoft vga adapter or Hd 2000 (from the processor)

 

 

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iMaxx
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Ok, that means it just needs its drivers.
Windows Update should install them but the worst case is to get them from the manufacturers website. 🙂

But, seeing as that is kinda my job, try installing the AMD Catalyst software. 🙂 (This is for Windows 10 64bit)

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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Dctchdt
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I've tried installing the drivers couple of times but it keeps saying "error 173 can't find amd hardware"

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iMaxx
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Does Saphire have their own drivers?

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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Dctchdt
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I don't think so but i've tired theres as well and still just say's amd hardware can't be found

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iMaxx
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Saphire has the AMD Autodetect utility posted on the product page for that card.

 

Have you tried this?

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Was this reply helpful? Yes No
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