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leathej1
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Message 1 of 3
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HP Envy Phoenix 810-210qe no power, good PSU, motherboard dead

HP Recommended
HP Envy Phoenix 810-210qe
Microsoft Windows 10 (64-bit)

Serial Number

(removed content)

 

Product Number

G5B64AV

 

Warranty ended July 21, 2016. Of course.

 

I have done all the diagnostic steps and have verified a good PSU. Solid green light but no power flows, whether everything is plugged into the board or not.

 

How do I go about getting a replacement motherboard? I'd rather not start the pattern of buying a $2,000 computer every two years.

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FattysGoneWild
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Message 2 of 3
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@leathej1 wrote:

Serial Number

(removed content)

 

Product Number

G5B64AV

 

Warranty ended July 21, 2016. Of course.

 

I have done all the diagnostic steps and have verified a good PSU. Solid green light but no power flows, whether everything is plugged into the board or not.

 

How do I go about getting a replacement motherboard? I'd rather not start the pattern of buying a $2,000 computer every two years.


Sorry to hear the news. You can try contacting HP for direct mobo replacement and get a price. If they even have any extra stock. Most likely not. The other way. Buy a whole new mobo with OS and possibly new case. Then reuse rest of the parts. 

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Big_Dave
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Message 3 of 3
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If you had purchased your PC with a credit card then check with the credit card company to see if you are covered by an additional one year electronics warranty.

HP ENVY 6055, HP Deskjet 1112
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 4K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
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