So, the issue i'm having is very frustrating, as it basically nullifies the Omen's abilities as a gaming machine and reduces them to those of a normal laptop. And makes me feel like i vastly overpaid for it to begin with.
Instead of having my Omen run games with the nvidia graphics card (960M) like it's supposed to, it runs them with the intel integrated graphics, making the performance much MUCH worse. On every game i try to run.
I've read up about similar issues, and people have said it has something to do with altering some kind of setting about "switchable graphics" either in control panel somewhere or in the system BIOS.... but the thing is the Omen doesn't have that option in the BIOS, and there's nothing to be found in the control panel.
When i open up the nvidia control panel, i can successfully switch the "default" graphics card to the 960M, but it never actually gets used by any games.
For example, i'm consistently getting the same FPS on games such as TF2 (from 2007, around 20-30 fps) as i do on my old laptop from 2009-2010 which was significantly less pricey.
And before you ask, yes, i've updated all of my drivers. Everything that i could possibly update has been updated and i'm still having this issue.
I had my Omen custom-built with the 512 GB SSD and 16 GB Ram options, and it took 2+ weeks to get here. So if i have to get the thing sent for repairs or replaced, to say i'm not going to be happy is an understatement.
I'm hoping that someone can tell me what's wrong with my pc, and what to do about it.