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09-24-2016 04:18 PM - edited 09-24-2016 04:53 PM
Hi, I've recently bought an HP Omen gaming laptop, and the PC was working fine. However, when I downloaded a file, it came packed with adware and malware, which really messed up the computer. So I did a recovery to the previous day, which seemed to have solved the issue. But, whenever I try to delete, access or move a file from the secondary hard drive, the PC freezes. The taskbar stops working, the start menu and the folders stop being accessible. But I can still open apps from the desktop. I've tried formatting and the problem still persists after a clean windows install. The CHKDSK says everything is okay: http://i.imgur.com/GrRsY74.png.
09-25-2016 05:41 AM
You need to scan it with a specific rootkit detector. Windows Defender is not good enough to get you out of this mess. I would do a low level format on the drive with the diskpart "clean all" command:
09-25-2016 05:46 AM
I did an update on drivers and such, and the HDD seems to do a clicking sound everytime I open folders and files on it. Doing that on the SSD only brings that noise every 5 minutes or so. Could the HDD be dying? Also, I've tried malwarebytes' rookit detector and it came up with nothing.
09-25-2016 05:49 AM
chkdsk is clear so there are no bad sectors on the secondary hard drive. Theoretically it could still be going bad. Can you get into UEFI diagnostics by tapping F2 as you power up? If so run a full scan on the hard drive. The long test will flush out other kinds of SMART errors besides bad sectors. If you cannot do that we can recommend some hard drive diagnostic tests that run from Windows.
09-27-2016 09:51 AM
I went to my local store, where I bought it, and they just did what I had already done, they did a factory reset on my computer. I've tracked down the issue a little more and apparently, what causes the freezes and the system lag is the spikes on the HDD. It just goes up to 100% usage and does not drop down. 0kb/s in and 0kb/s out, 0ms response time and 100% active time. I've disconnected the HDD for now. Only stops when I force shut it. I'm not certain what causes that, but I was installing CS:GO this time, from steam, to that drive, for example (hoping that everything was fixed by that factory reset).
09-27-2016 11:14 AM