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Rafastang
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HP OMEN - Secondary HDD failing

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HP Omen 15
Microsoft Windows 10 (64-bit)

Hi, I've recently bought an HP Omen gaming laptop, and the PC was working fine. However, when I downloaded a file, it came packed with adware and malware, which really messed up the computer. So I did a recovery to the previous day, which seemed to have solved the issue. But, whenever I try to delete, access or move a file from the secondary hard drive, the PC freezes. The taskbar stops working, the start menu and the folders stop being accessible. But I can still open apps from the desktop. I've tried formatting and the problem still persists after a clean windows install. The CHKDSK says everything is okay: http://i.imgur.com/GrRsY74.png.
Help 😕

 

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Huffer
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Office activator...you mean warez right. Jeesh. Hard lesson. The drive is fine I think you have a rootkit. What AV do you have?
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Rafastang
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Yup, a good lesson at it. I have the standard windows defender that comes with Win10. 

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Rafastang
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After another AV scan, it detected this:

 

http://i.imgur.com/E73go0g.png

 

Though, that's probably not it, i removed it either way.

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Huffer
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You need to scan it with a specific rootkit detector. Windows Defender is not good enough to get you out of this mess. I would do a low level format on the drive with the diskpart "clean all" command:

 

http://www.sevenforums.com/tutorials/52129-disk-clean-clean-all-diskpart-command.html

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-rootkit/

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Rafastang
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I did an update on drivers and such, and the HDD seems to do a clicking sound everytime I open folders and files on it. Doing that on the SSD only brings that noise every 5 minutes or so. Could the HDD be dying? Also, I've tried malwarebytes' rookit detector and it came up with nothing.

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Huffer
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chkdsk is clear so there are no bad sectors on the secondary hard drive. Theoretically it could still be going bad. Can you get into UEFI diagnostics by tapping F2 as you power up? If so run a full scan on the hard drive. The long test will flush out other kinds of SMART errors besides bad sectors. If you cannot do that we can recommend some hard drive diagnostic tests that run from Windows. 

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Rafastang
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I went to my local store, where I bought it, and they just did what I had already done, they did a factory reset on my computer. I've tracked down the issue a little more and apparently, what causes the freezes and the system lag is the spikes on the HDD. It just goes up to 100% usage and does not drop down. 0kb/s in and 0kb/s out, 0ms response time and 100% active time. I've disconnected the HDD for now. Only stops when I force shut it. I'm not certain what causes that, but I was installing CS:GO this time, from steam, to that drive, for example (hoping that everything was fixed by that factory reset).

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Rafastang
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Here's some extra data:

 

SMART Status:
https://postimg.cc/image/68oy58yzh/

https://postimg.cc/image/81rutkk65/

 

This happened immediatly after I tried to do a HD Tuner scan:
https://s16.postimg.org/eo055wjp1/Sem_T_tulo.png

 

Stayed there for a while untill I managed to force close the application.

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ddt1976
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I had the same problem. I buy Omen 15 , few day ago.
All the programs and games I have installed on the second Hdd, cause crash.
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