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AmirHaleem
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HP Omen 15 5017 Screen goes blank after Windows 10 Update

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HP Omen 15 5017tx
Microsoft Windows 10 (64-bit)

Hi

 

I went to the windows site and downloaded the free windows 10 update. After that, I can clearly see the login screen. I can type my password. When windows launches I can see the desktop for 2 seconds and then the screen goes blank.

 

I have a Nvidia GeForce GTX 860M card on board.

 

I can see the cursor. I can Alt, Clt, Del to get the task bar. I can even run chrome through the command prompt and see the browser. But there is no desktop.

 

I can't get access to Settings/System Recovery.

 

Please help.

 

PS I have gone to the HP site, downloaded and installed the recommended CMOS, Intel Graphics and Nvidia drivers. Nothing works.

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go2
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amir

 

command prompt type  msconfig for Save mode

 

Reboot

 

 

Uninstall the graphics drivers

 

reboot

 

please install the Frameworks

 

control Panel > Turn Windows Feature on net. 3.5 an 4.6

 

reboot

 

Install first the Chipset drivers for Windows 10

 

then the rest

 

 

 

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AmirHaleem
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Hi

 

Thanks for the reply. I did as recommended but nothing has changed. I still have the same issue. Everything works fine until I put in my password. The windows desktop shows for 2 seconds properly and then suddenly disappears. I then have to Alt, Ctrl and Del to get the task manager and use the run command to do whatever I have to. I can even run chrome and its visible but the background and desktop are blank.

 

I also noticed that when you ask me to unisntall the graphics drivers, the intel driver becomes generic on restart but nvidia 860M driver pops right back even though I am offline.

 

I have installed all the upgrades starting with the chipset. Nothing changes.

 

One question. If there are multiple entries for an item like "Intel Management Engine Interface (MEI) Driver" in the chipset section then I have only installed the latest one (Oct 25, sp72290 was installed and I did not install the older Sep 4, sp70768 package)

 

Also please keep in mind that I can't roll back to Windows 8.1 as I can get to the settings app and I don't have an external drive.

 

There is a recovery image in one of the partitions but I don't know how to activate it.

 

What's next?

 

Amir

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go2
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amir

 

Made the same use the device manager for uninstall and install don not reboot

 

before you start the uninstall process install the MS Patch did stop the reinstall for a moment

 

after reboot open the MS Store and Made the Update to Pro version

 

 

 

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!
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