cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
koinleon
New member
2 1 0 0
Message 1 of 4
3,159
Flag Post

HP Omen 15 Shutting Down By Itself

HP Recommended
HP OMEN Notebook - J9K19UA#ABA
Microsoft Windows 10 (64-bit)

Hello,

 

My HP Omen 15 has been shutting down by itself for over a month now. I suspect it is an overheating issue as it usually shuts down while gaming. I have cleaned the vents numerous times. I use the increased fan speed settings, and I have a cooling pad fan plugged in. However, my laptop to continues to shut down. This is the case even with the charger plugged in. Any solutions?

0 Kudos
3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,945 2,571
Message 2 of 4
Flag Post
HP Recommended

Hi @koinleon

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is shutting down randomly when playing games.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Follow the steps in the below article and check if it helps.

 

http://hp.care/2oFCaye

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

koinleon
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi,

 

To answer your questions:

 

1. The last time my laptop was working fine was around the middle of March this year. I purchased the laptop in July 2015.

2. I have not made any software of hardware changes on my laptop.

3. I checked to see if my BIOS is updated, and it is.

 

I followed the article you linked to. I went ahead to perform a Quick Test from the HP PC Hardward Diagnostics UEFI. During the testing, the list shows up as Passed until it begins to test the Hard Drive Short DST Check. At around 20%, my laptop shuts down by itself and is unable to complete the test for Hard Drive Short DST Check and Memory Quick Check. I performed the Quick Test a second time and it shut down by itself again.

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,945 2,571
Message 4 of 4
Flag Post
HP Recommended

Hi @koinleon

 

I recommend you to boot to bios and leave the computer on the bios screen and check whether the computer shuts down.

 

If the computer is shutting down in bios as well, then it might be a hardware issue and I recommend you to contact phone support.

 

Here is how you can get in touch with the phone support.

 

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

 

Take care!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation