My laptop, HP Omen 15-ax00tx, get stuck at startup screen too often.
This happens every day now. After I shut it down for many hours, it won't start properly. I have to press the power button to start it again or else it will just keep on the black screen with that Omen logo.
I have tried contact the HP Customer Care in my region on phone. The customer care guy suggested BIOS updating, also recovering my windows as I have changed the partition volume from 1 partition to 2 partitions which he said it's not recommended by HP. Sadly the problem continues 3 times now after I fixed as HP customer care suggested.
Is there any other suggestions to fix this problem? I've bought this laptop for 2 weeks now and so far it's caused more problems than my previous 3-year-old HP 14 series.
Let me know if the hard reset helps, and the results of your hardware tests.
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SDJL I work on behalf of HP
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