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nicklisterman
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HP Omen Keyboard Backlighting Issue - No Red in "Right" and No Green in "WASD"

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HP Omen 15-5010NR
Microsoft Windows 8.1 (64-bit)

I just received my HP Omen 15-5010NR and fully updated the BIOS via HP Support Assistant, Windows via Windows Update, and Nvidia via NVidia Control Panel.  After updating I finally started getting into customization, uninstallation, and gaming (most important).  During the customization phase I discovered my keyboard backlighting is inconsistent.  "Right" keys do not show red (255,0,0) and "WASD" does not show green (0,255,0).

 

Thoughts? 

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Omar-E
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@nicklisterman 

‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

If you are unfamiliar with the Forum's private messaging please click here to learn more.

Thank you,
Omar

I Work for HP
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