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firefly09
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Message 1 of 7
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HP Omen Screen backlight bleeding

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HP Omen
Microsoft Windows 8.1 (64-bit)

Hi

 

I purchased the HP Omen laptop online just over a week ago. It's a really nice laptop with one major disapointment the screen has backlight bleed in some of the corners and around the edges, for me this was an expensive laptop and I was hoping it would be my main machine but this has taken the enjoyment out of owning a new and what I thought was a premium model.

 

I was wondering is this a common problem with these types of panels? Its not noticable in normal use but watch a film trailer, movies, etc with black areas and whilst not massive it is certainly noticable.

 

 

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Alex-CM
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Hi!
Since I do not know where you bought this (maybe iBuypower?) I would suggest that you contact them and ask them if it is a normal occurrence for their version of the Omen. With some online bought computers, components are swapped out for others.

I hope this helps!
If you feel that I helped you, give me a thumbs up button and hit the "accept as answer" button so others can find the answer as well 🙂 .
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firefly09
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Message 3 of 7
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Thanks for your response I brought it from Very.co.uk and I assumed it come direct from HP themselves?

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Alex-CM
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Perhaps. I am not a UK citizen, but I am assuming that very.co.uk is a bidding website like ebay, right?

I suggets you contact the seller and ask them if a: it came direct from HP and b: if this issue is commonplace.

I hope this helps!
If you feel that I helped you, give me a thumbs up button and hit the "accept as answer" button so others can find the answer as well 🙂 .
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Casperkj3lland
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Hey! I actually have the exact same problem with mine but also in the middle of the screen.. I just got it back from HP, who said that they couldn't cover the repair because their warranty didn't cover if it was a problem caused by yourself. That's fine by me, but they told me that I had dropped it on the ground and that's a problem since there isn't a single scratch on it. The bleeding in the edges was a flaw by day one. How about your chassis around your screen? Is it loose? 

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Riddle_Decipher
HP Support Agent
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Message 6 of 7
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@Casperkj3lland

Thank you for posting on the HP Support Forums,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

Casperkj3lland
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Thanks,
How should i expect an approach from Them? E-mail or on this website?
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