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Honor Student
Posts: 2
Member Since: ‎06-08-2016
Message 1 of 4 (277 Views)

HP Omen backlit keyboard stopped working with the F5 button

Product Name: HP Omen
Operating System: Microsoft Windows 8.1 (64-bit)

I've tried downloading the latest bios and resetting the keyboard options in OMEN CONTROL as well as pressing the F5 button but nothing works.  The speaker lights are working fine and can still be customized through CONTROL however the rest of the keyboard won't light up regardless of whatever color or zones I choose through OMEN.  I've read in the forum that other users have had this problem after a bios update and clicking th F5 has worked for some users but it still has not for me.  My laptop just fell out of the one year warranty and it would be disheartening to lose the ability of a backlit keyboard for a $2000 laptop just because of a bios update.  Any advice is appreciated! Thanks!

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Retired
Posts: 5,851
Member Since: ‎06-08-2015
Message 2 of 4 (229 Views)

Re: HP Omen backlit keyboard stopped working with the F5 button

Hello @monkeygirl_lxm,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the issue with the keyboard, and wanted to assist you!

 

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products

 

In the meantime, have you tried restoring the BIOS?  You can use the following document to help: HP Notebook PCs - Restoring the BIOS

 

Please post back with the results.  Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎06-08-2016
Message 3 of 4 (223 Views)

Re: HP Omen backlit keyboard stopped working with the F5 button

Thank you for the info. Unfortunately it didn't resolve my problem and now I'm wondering if it's a hardware issue. I ended up purchasing the post warranty for $160 so it can fixed by HP.
Retired
Posts: 5,851
Member Since: ‎06-08-2015
Message 4 of 4 (219 Views)

Re: HP Omen backlit keyboard stopped working with the F5 button

Hello @monkeygirl_lxm,

 

Thank you for the quick reply!

 

If you already purchased the warranty, then you may consider contacting HP Phone Support, for additional options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

I hope this helps.

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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