cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Rob-123
New member
2 1 0 0
Message 1 of 3
364
Flag Post

HP Omen laptop wireless mice not functioning correctly

HP Recommended
HP Omen
Microsoft Windows 10 (64-bit)

Just bought an HP Omen notebook with Win 10, i7-4720HQ CPU @ 2.6Ghz, 8 GB RAM 64-bit.

 

When I hook up my Microsoft Wireless Mobile Mouse 4000, or my LogicTech M 510 wireless mouse, they both exhibit the same behavior:  the mouse cursor lags and jumps around on the screen, and it will intermittently not obey clicks, or you might have to click several times where normally one click will do.

 

I ran through the process of updating the drivers hoping that would help, but it made no difference.  I also turned off the touch pad mouse (set it in the mode where it disables itself if it detects an external mouse).  Also no difference.

 

I'm running with a standard USB wired mouse now, and that works correctly.

 

Looking for some guidance as to how to resolve this issue.

 

Thanks.

2 REPLIES 2
Rob-123
Author
New member
2 1 0 0
Message 2 of 3
Flag Post
HP Recommended

Well, thanks for the admonishment and counting me in your assessment of users not doing their homework.  I'm sure you always do your homework, but if you care to re-read my post, you will learn that I actually did install the latest drivers before posting to this forum.

 

 

Was this reply helpful? Yes No
Photoray002
Level 15
Level 15
12,677 12,431 1,308 4,305
Message 3 of 3
Flag Post
HP Recommended

So I assume there are no yellow caution sign errors in the Device manager since you updated drivers and switching ports makes no change.

Does running in Safe Mode make any difference?

 

Is the laptop situated next to some other wireless devices, ie: wireless phone, Hub, etc that could cause radio interference?

This is an odd fix, but I have heard on rare occasions to mount the dongle on a USB extension cord away from the laptop to test for RF interference from the laptop itself. It was reported to work sometimes but the problem was determining what was generating the interence from within.

Was this reply helpful? Yes No
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation