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09-18-2015 06:19 PM
So I bought this second hand HP Omen, all is fine so far (fixed my random hangs issue) and I installed windows 10 on it. The laptop came with a nonHP power adapter so I just went on an ordered an original one. When I plug in my old non-original adapter the laptop charges and I get the error:
"The Smart AC Adapter connected will power your computer, but potentially at a reduced performance level. Your computer is designed to vary performance as needed when a smaller capacity Smart AC Adapter is connected. Resource intensive tasks may cause your system not to perform at its highest level with a smaller capacity Smart AC Adapter. Please connect a higher capacity Smart AC Adapter for full performance."
With the new one, I get the same error, just that now my laptop does not charge any longer, it says "Plugged in, not charging". I googled this error and some forums recommend reinstalling microsoft ACPL battery controller (or something similar to what I said). They recommended doing it with battery removed but I cannot do that on my Omen so I tried without. It's the same.
Other information: With the power cord in the white light is always on so from what I read that is a good sign the adapter is good. I ran the HP diagnostic tool on the battery and it had positive results.
Any ideea what I could try next ? Could it be a faulty adapter or maybe the old nonHP adapter messed up with my battery and now the original won't work ?
03-16-2017 01:01 PM
Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Omen notebook is not charging.
I have a few steps listed below that should help you resolve this concern:
- Unplug the charge and use the laptop until the battery drains to 15%.
- Turn off the laptop and turn it back on after 30mins.
- Test the AC adapter using the UEFI Hardware Diagnostic tests.
- Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager,
- Restart the computer and the issue should be fixed.
Click here and follow the document to perform above-mentioned steps.
Let me know how it goes.
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