Any other details you can give me would also be helpful. However, as it is such a new notebook, and to get you up and running faster you can also call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1 I work on behalf of HP Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution. Click Kudos Thumbs Up on the right to say “Thanks” for helping!
F5 is the key, but you may need to press FN and F5 at the same time.
I am an HP Employee Quality Manager - HP VR / Z Desktops ----- “iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
Packerfan, are you observing this issue right out of box? Or did you perform a clean-install of Microsoft Windows? Beside having the latest BIOS & HP System Event Utility, you'll also need to install HP OMEN Control, for the case of fresh install.
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