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HPOMENUSER
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Message 1 of 2
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HP omen overheating FAST while gaming

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OMEN by HP - 17-w253dx
Microsoft Windows 10 (64-bit)

So i play World of Warcraft and i just got this Gaming Laptop literally 2 days ago, and everytime i even open World of Warcraft it gets insanely hot by the keyboard area but not on the bottom of it and this is even with run regular graphic settings on the game and the fan goes to it's maximum speed level and i don't know what to do but it feels like my laptop is going to just crash within about 10 minutes of playing the game.

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Chimney_83
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Message 2 of 2
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Greetings @HPOMENUSER,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing an issue with your computer overheating in a span on 10 minutes. Don't worry, I will be glad to help. 

Have you tried any troubleshooting steps on your own?

May I know where do you use the computer? (desk or couch, if you are using the computer on a couch/bed, the vents can get clogged and cause overheating.)

Was there any induced damage on the computer?

 

Recommend you to run HP Support Assistant to make sure all the drivers are updated. Click here for assistance. 

Run a system test on the computer to make sure all the components are working fine. Refer to this HP Article for Assistance. 

For other troubleshooting steps, please refer to this HP Article

If the issue persists, please contact our phone support for the service options. 

 

Please follow the procedure mentioned below to contact our phone support. 

  • Open link:  www.hp.com/contacthp/
  • Enter Product number or select to auto detect
  • Scroll down to "Still need help? Complete the form to select your contact options"
  • Scroll down and click on HP contact options - click on Get phone number.

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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