cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
GarrettROt
Level 1
4 3 0 2
Message 1 of 5
635
Flag Post

Hp Omen 15 Gpu Issues

HP Recommended
Hp Omen 15
Microsoft Windows 10 (64-bit)

I have been using my Hp Omen 15 for quite some time now, and in the past I've had gpu issues. It runs most games fine, like css, minecraft, csgo, skyrim, etc. But with the release of skyrim remastered, it cannot run it. I had a strong suspicion that my laptop wasn't using my Nvidia Geforce GTX 860m gpu. I used Nvidia Inspector, and sure enough, the gpu wasn't even powered on. It only runs on my Intel HD 6400 gpu. I have surfed the web for a long time, and many fixes people tell me to try don't work.(like using nvidia control panel/using device manager/trying to use my bios.) Someone please help

0 Kudos
4 REPLIES 4
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,967
Message 2 of 5
Flag Post
HP Recommended

 

@GarrettROt

 

Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand there are Omen 15 GPU Issues,

I appreciate that you've attempted the steps mentioned and I'll be more than glad to help you out:

Once you've ensured that the game meets your system requirements,

right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

 

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

 

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

 

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware.

 

For more assistance, please check a similar HP Forums post (Resolved): Click here 
(Though the header is different the steps will help get you a fix).


Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.

Riddle_Decipher
I am an HP Employee

0 Kudos
GarrettROt
Author
Level 1
4 3 0 2
Message 3 of 5
Flag Post
HP Recommended
I figured it out on my own, hp had an option to reset the laptop to factory condition(os & software,) and now both gpu's work. Thank you anyway 🙂
GarrettROt
Author
Level 1
4 3 0 2
Message 4 of 5
Flag Post
HP Recommended
Oh and as a note, the reason why this happened is because windows 10 removed all hp software, and I guessing that disabled the nvidia gpu. The rest restored it to windows 8.1.
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,612 3,967
Message 5 of 5
Flag Post
HP Recommended

 

@GarrettROt

 

I appreciate you taking the time to write down the solution that helped you,

And i hope you have a great day ahead,

 

Let me know if you need anything else 🙂

Regards,

Riddle_Decipher
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation