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fcoteranleon
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New omen hp not charging

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Omen by HP laptop 15-ax033dx
Microsoft Windows 10 (64-bit)
Hello, yesterday i got my new omen hp laptop 15" from bestbuy, then when i arrived home i unboxed everthing, plugged the laptop and started it; i configured it and everthing, and when i was on the desktop the battery was already with 70% battery life but besides the ac power charger was plugged it did not charge or even recognozised it, i tried conecting it in differents outlets and nothing, is not charging or getting known, what can the problem be?
*it doesn't recognozise the ac charger when attached to the laptop...
* is not charging
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danny-r
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@fcoteranleon

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
fcoteranleon
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Thank you
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