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j_m_perry
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Omen 15 touch stopped working after Windows 10 update

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HP Omen 15-5013dx touch
Microsoft Windows 10 (64-bit)

I got a big Windows 10 x64 update yesterday (to version 1511) and now the touchscreen isn't working. The system info says "no pen or touch input is available for this display"

 

Tried rebooting, powering down, looked in the BIOS, nothing helped. I don't even see anything about a touchscreen in the device manager.

 

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erico
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The same thing happened to my HP product loan Omen 15.

 

I used system recovery to rollback the OS to the checkpoint before the Build 1511 update.  I recommend that you do the same thing if having touchscreen input is important to you. See the following web document. http://windows.microsoft.com/en-us/windows-10/refresh-is-part-of-reset-in-windows-10

 

The sad thing is that we only have two choices for update settings.  All-in or no updates.

 

 

I would like to create a custoom refresh image as a workaround.

It appears that the recimg command is gone. Will have to try DISM instead.




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j_m_perry
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I'm not ready to give up and roll back just yet. Does anybody have ideas for an actual fix?

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erico
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After the rollback I reinstalled the update. It worked. Try it.

 

It isn't as if we have any choice. It appears that the choice that we had to defer or even deny the acceptance of an update is gone. 




I am not an HP Employee.
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