Power goes off on power cut

[Okenwa]

My HP Omen goes off immediately there's power cut even though the battery indicator is showing full. What can be responsible for this and what's the solution?

Thanks

[SDF15]

Hello @Okenwa,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the battery issue, and wanted to assist you!

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number?

In the meantime, please review the following documents, and let me know how it goes:

HP Notebook PCs - Testing and Calibrating the Battery (Windows 😎

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

Please let me know if this information was helpful by clicking the thumbs up below.

Have a great day!