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Okenwa
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Message 1 of 2
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Power goes off on power cut

HP Recommended
Omen
Microsoft Windows 8.1 (64-bit)

My HP Omen goes off immediately there's power cut even though the battery indicator is showing full. What can be responsible for this and what's the solution?

 

Thanks

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SDF15
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Message 2 of 2
Flag Post
HP Recommended

Hello @Okenwa,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the battery issue, and wanted to assist you!

 

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number: How Do I Find My Model Number or Product Number?

 

In the meantime, please review the following documents, and let me know how it goes:

HP Notebook PCs - Testing and Calibrating the Battery (Windows 😎

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

 

Please let me know if this information was helpful by clicking the thumbs up below.

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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