hp omen control not working

[danaere]

I have a similar issue. My OMEN (not quite a year old) has been in for warranty service twice now. This last time, I included a note for the repair team pointing out that the "fans at maximum" option wasn't in fact turning the fans on. Since the hardware problem I was having involved fans being replaced, I wasn't sure if that specific thing was hardware or software.

Newly repaired machine, OMEN Control does ... nothing. It won't change colors, turn the fans on, or even disable the trackpad. 

Product# J7A36AV#ABA

Windows 10 Home 64-bit 

BTW Tardis40,  both of the links you provided in your response just sent me to the support home page - not the specific content I think you were aiming for.

[SDJL]

Hi @danaere,

Thank you for posting at HP Forums.

Tardis40 is not at office today. I would follow up your case for help.

I understand that the Omen Control does not work on your laptop.

Below is a document may help:

HP Notebook PCs - Using the HP OMEN Control software to customize the gaming keyboard on HP Omen 15 ...

Please update the HP System Event Utility: Version 1.40  Rev.A

sp73248.exe

Also update other drivers, if there is newer version on the link below:

http://support.hp.com/us-en/drivers/selfservice/HP-OMEN-15-5000-Notebook-PC/7281265/model/7468071

Restart your laptop after update. Test if the Omen Control works.

Let me know how it goes.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me a Kudos. :catvery-happy:

Regards,

[danaere]

Below is a document may help:

HP Notebook PCs - Using the HP OMEN Control software to customize the gaming keyboard on HP Omen 15 ...

This provided no help at all since it talks about how the software should work and it isn't currently functioning.

Please update the HP System Event Utility: Version 1.40  Rev.A

sp73248.exe

This was already present on my system but ran again just to see if it would do anything. It did not.

Also update other drivers, if there is newer version on the link below:

http://support.hp.com/us-en/drivers/selfservice/HP-OMEN-15-5000-Notebook-PC/7281265/model/7468071

Given that my machine just came back to me 2 days ago from warranty service, is it really reasonable to think that there are outdated drivers? I went to the page anyway, and the "check now" tool repeatedly errored out:

HP encountered an error while trying to scan your product.

Please verify your product is powered on and connected, then try again in a few minutes.

Mysterious how I could be on the website with the scan running if the device isn't powered on and connected but ... sure.