Sound quits on Skype and will not work on Blizzard Games period

[TC2164]

So I got my new omen and there seems to be a codec issue as the sound works fine on head while speaking on skype but quits 4 to 5 mins in while on speaker. Also it will not play sound at all on Blizzard games of any kind with or without head set. I have the new this is the info from order page OMEN Laptop - 17t gaming 2GB 960 Gfx

[Sparkles1]

HI@TC2164,

Welcome to the HP Forum! 🙂   Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More  What is your exact model of Omen 17t gaming notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What operating system are you running? 

I understand that when using Skype that the sound works on the headset but on speaker after 4 or 5 minutes it quits. You also do not have sound when you try playing Blizzard games. I will assume you are running Windows 8. You have mentioned codec as a possible cause.  If you are running Windows 8 here is a link to the Windows 8 Codec Pack (from windows8codecs.com) that you can install. It is also compatible with Windows 10. Here is a link to HP Notebook PCs - No Sound from Speakers (Windows 😎 that may also be of aid. Please let me know the outcome. 

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