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Retiplos
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Message 1 of 2
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Volume

HP Recommended
Hp omen 15-AX002np
Microsoft Windows 10 (64-bit)

When i try to lower the volume it doesn't go down, i tried using the mixer and the keys but it doesn't do anything. 

1 REPLY 1
DavidPK
Level 18
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Message 2 of 2
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HP Recommended

Hi,

 

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When this has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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