cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
lrmmf
Level 1
6 3 0 1
Message 1 of 4
696
Flag Post

cleaning HP Omen 15-ax002np, namelly the cover

HP Recommended
15-ax002np
Microsoft Windows 10 (64-bit)

I would like to know what do you recommend as a cleaning kit for HP omen Laptop (buy'able on the internet, as amazon.co.uk), namelly the back cover of the screen, because it is made of some kind of rubber, everything stains and when trying to clean it peels a little?!...

 

Regards

0 Kudos
3 REPLIES 3
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,500
Message 2 of 4
Flag Post
HP Recommended

Hi @lrmmf,

 

Allow me to welcome you to the HP forums! 🙂  Good day. Hope you are doing well. 🙂 I understand clearly that you need a cleaning kit for your HP computer. I will be delighted to assist you here. 🙂

 

A commendable job was done by diagnosing the issue before posting your question in the HP forums. 🙂 It is always a great pleasure to work with tech-savvy customers like you. Kudos to you for that. 🙂 We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you. 🙂

 

Please contact HP for enquiring about a cleaning kit for the computer as it will be certified by HP. Link to contact HP shopping: http://store/hp.com Please follow the on-screen instructions on the screen. Please note that we do not recommend a customer contacting any third party website as the cleaning kit may not be HP certified. Please remember that the unit is expensive and needs to be handled with care.

 

Here’s a link that could help also. It is regarding cleaning the unit. Link: http://support.hp.com/us-en/document/c00292159

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

 

 

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

 

DavidSMP
I am an HP Employee

lrmmf
Author
Level 1
6 3 0 1
Message 3 of 4
Flag Post
HP Recommended

Hi.

 

i cant seem to find the acessorie to clean laptop computers, eventually it can be the tablet ones,

but i do feel that it must be a special product to properly clean the area behind the screen.

 

Regards

0 Kudos
DavidSMP
Retired
Retired
12,360 12,338 1,169 2,500
Message 4 of 4
Flag Post
HP Recommended

Hi @lrmmf,

 

I reviewed the post. Thanks for the quick response.  Did you contact the HP store? They should let you know about it.

 

This link should be useful: https://www.cnet.com/how-to/how-to-clean-your-laptop/

 

Please do not click on any ads, links, downloads, images or anything else as it is a third party link although reliable.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  Smiley Happy

 

 

Take care now and have a splendid week ahead. Smiley Happy

Happy holidays to you and your familySmiley Happy  Take care.Smiley Happy

DavidSMP
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation