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Pappy01545
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cursor disappears at start up until moved

HP Recommended
HP Omen PC 15
Microsoft Windows 8.1 (64-bit)

At start up and any time that I restart my laptop the cursor does not appear until it is moved with the touch pad. Normally this would not be too much of a problem but I am disabled and have to use a special switching device so I have to ask my wife to help every time I restart and now it becomes a big problem. Please can someone help me resolve this problem with my cursor? My wife is here to stay.

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SDF15
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Message 2 of 2
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HP Recommended

Hello Pappy01545,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

If you are unfamiliar with how the Forum's private message capability works,
this post has instructions.

 

Please let me know if this information was helpful by clicking the thumbs up below.

Have a great weekend!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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