Create an account on the HP Community to personalize your profile and ask a question
01-11-2017 01:16 PM
Request help installing a pci express 16 gen 2 compatible graphics card. I'm receiving a blank screen after installation of the card. I have attempted removing the old graphic drivers, clearing the power by pressing and holding the power button 15 seconds. I believe that if I could disable secure boot in the bios this would allow me to install the card, but i cannot find the option. Please advise. Thank you.
01-12-2017 04:41 AM - edited 01-12-2017 04:41 AM
I've read many posts regarding new graphic card installation problems. Looks like if you have an HP running Windows 8 and up you may be ok, but if it is running Windows 7 then you are out of luck. Guess I will never make the mistake of buying HP again. Has anyone been able to get a new graphics card to work in one of these systems? Anyone?
01-13-2017 08:42 AM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
As I Understand you need information on upgrading your graphics card,
I must let you know before we start that your operating system has very little to no importance when it comes to upgrading hardware as its only the drivers that you need and it should be compatible with all versions of Operating Systems.
You might want to include the name or model of the graphics card you have for better assistance and also the PSU upgrade that such upgrades require in most cases.
The secure boot doesn't make much difference either, however, since you want to know you should find it here: how to disable secure boot.
I recommend you check your specifications and compatible graphics cards on this related HP Forums post: Click here
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
I am an HP Employee
01-14-2017 06:53 AM
Thanks for the response. Here is what I know so far. The bios on my system is running version 7. It will not permit me to install a new graphics card. Hp has not provided a bios update to version 8. So I can't just go to the store pick a card and install. It has to be able to run on an older computer with bios version 7. I do not have Windows 8. The instructions you linked me to are regarding a system that is running Windows 8 and has a secure boot disable function. Windows 7 64 bit does not.
With that said, I have all the prerequisites to run a modern card. I added a 600W power supply and have the proper drivers. I hoped that someone on this forum would know how to trick out my old bios in a way that would allow me to install. Perhaps booting into Legacy mode or something along those lines. Or be able to tell me which cards are compatible with my system board. I don't want to have to buy a new motherboard just to install a new graphics card, but it looks like the road that I am currently on.
01-14-2017 01:26 PM
Thank you for the update,
I appreciate your time and efforts,
I'm not sure where you're getting your information from, however, as I mentioned before secure boot has nothing to do with upgrading your graphics card and neither does the BIOS make a difference,
The link I shared earlier to the alternate HP Forums post contains the graphics card compatible with your product and reason I shared that with you is because other users have successfully upgraded their cards and have no issues with it.
Here's the card for your reference: Click here
And here's the link again: Click here
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts,
Mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
I am an HP Employee
01-14-2017 08:28 PM
Version 7 BIOS means you cannot run Nvidia 700, 900, or 1000 series graphics cards unless someone is making these cards with legacy BIOS support.
You can use 600 Nvidia graphics cards.
Sapphire makes some AMD cards with a switch where you can run the card on a legacy BIOS.
But AMD cards require lots of power and may not fit in your tower.
It is not HP's fault. You have a BIOS available when your PC was built.
Don't waste money on a new motherboard. Upgrade system by buying new or building a new system.
01-15-2017 06:40 AM
Thanks everyone for responding. I was looking at the MSI AMD Rx 470 4GB. I didn't see anything on the spec sheet regarding a switch for legacy support, but I think it is UEFI supported not required. Which I assume means it would run on legacy. If you have any thoughts on this decision please share. Thanks again for your help.