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deathnesia
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hp omen 15 backlit keyboard animated

HP Recommended
Windows 8.1

Hi People,

 

I have the new HP Omen 15 gaming laptop. It came with Windows 8.1. After a clean install of Windows 8.1 Pro and installing drivers from HP, I thought it would work terrifically. Well, it seems slightly slower. And after installing all the drivers, INCLUDING THE NEW BIOS UPDATE BY HP, it is having backlit keyboard issues. 

 

When in the HP Omen Control software, if I leave 'Animated Speakers' on and listen to something now, the backlit keyboard lights flicker on and off between zones sort of mimicking the animated speakers (hence "animated keys"). It is weird and is making me mad. I called tech support, they said, "Duh, call Microsoft." I could not believe it. They blamed it on 8.1 Pro, which it doesn't make sense. 

 

Anyone else having this issue? I tried reinstalling drivers in different orders already. Unplugging different peripherals as well. I am thinking of doing the following:

 

1) Reinstalling and flashing the new BIOS update.

2) Ordering HP's USB Recovery to restore factory defaults, then installing 8.1 Pro features in updates (which I need).

3) Ordering HP'S USB Recovery, but with 8.1 Pro already.

4) Cursing the sky that I bought HP and that their systems are not debugged properly and their support is a nightmare.

 

Also, they didn't provide me with the Omen Console program that came with it, on their website. Bass-turds.

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CherylG
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Number 2 would be my choice- since you didn't make your USB Recovery Media. Easy enough to upgrade to Pro features and all of the original customizations should work. This is not the only machine that doesn't work 100% after a clean install ,unfortunately the more custom details/hardware present the more likely to face issues.

 

Number 3 would be an optimal choice but I'm not sure it is available.

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deathnesia
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I am going to try your option I guess and let you know if it works. This is bad news because Windows 10 is going to come out, then my sweet backlit keyboard will be all screwed up. HP needs to get to providing drivers that work with clean installs, as well as preparing good drivers for Windows 10 upgraders! :robotsad:

 

 

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