It sounds as if he did a lot more than just click on Administrator.
He made some changes that he apparently does not know how to reverse.
It is time for him to use the USB recovery media that he should have created by now.
He needs to use the HP Recovery Manager and run a factory image recovery.
That will recover the notebook to the condition it was delivered to him from the factory.
He will have to reinstall his games and other software.
I am not an HP Employee. Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue. You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the
For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
Yes you'll need to do a minimised image recovery of you system.Anything on Windows Prtition will be lost. To do the Recovery, Press F12 at boot , then click HP recovery Manager , Follow On screen Instructions and Select Minimised Image Recovery. Wait until it is finished and your pc restarts automatically. Youll need to create a new account and reinstallall the softwares you installed after purchasing the Laptop as said by @erico.
Hope it helps.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.