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Hendershot
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mouse usb port

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omen
Microsoft Windows 10 (64-bit)

I was recently playing a game and my mouse stopped working in the left side usb port on my 15" omen laptop. So I ran the troubleshooting program to fix it and it said to update and reinstall the driver, I did that, and it still wont work in the left usb port. The mouse will work in all other usb ports and still lights up when plugged in the left side usb. Any fixes?

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Hendershot
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sorry the usb is on the right side of the computer.

DavidSMP
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Hi @Hendershot ,

 

Good day! 🙂 Thanks for posting your question in the  HP Community. It is a terrific place to find answers and tips and to have the best experience in the HP forums. I read the post about the USB port on the right of the computer not working correctly. I’ll be glad to assist you with this. 🙂  

 

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 You’ve done some awesome diagnosis and troubleshooting. Kudos to you on that score. 🙂 Please try these steps.

 

First, we need to isolate the issue to being hardware or software related:

Please perform a hard reset first. Steps:

  • Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
  • Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.

Please check these links out to and perform all the steps from these links:

Link 1 : troubleshooting USB ports:  http://support.hp.com/us-en/document/c03327635

Please update the bios and chipset drivers from this link: http://hp.com/drivers by following the on-screen instructions.

 

 Link 2: to run hardware diagnostics on the USB ports: http://support.hp.com/in-en/document/c03467259

 

Please run the diagnostics on the USB ports and make a note of any failure code that may show up for a failed component.

 

If this does not fix the issue then the unit needs to be serviced. If the unit is under warranty or under extended carepack warranty, then the warranty should take care of it for you. Link to find the warranty status: http://support.hp.com/us-en/checkwarranty

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

DavidSMP
I am an HP Employee

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