my HP envy warranty expired the day i bought it and apparently the laptop itself does not exist

[RA1NBOWGASM]

as it says in the title, when doing the dispute it says my laptop does not exist then tells me to contact support then asks for the info but wont accept it and says to enter the correct info

Thanks

RA1NBOWGASM

[old_geekster]

@RA1NBOWGASM, welcome to the forum.

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP.  You should contact HP Customer Support for help with your problem.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[Photoray002]

I wanted to also add...

I can only find a model # HP ENVY x360 - 15-w102na 

but nothing for a 17 inch.

Could this be the problem?

Are you using using 17-w102na or the product number in the Support query?

The product number for the HP ENVY x360 - 15-w102na is N9S02EA and is a 2016 model.

[RA1NBOWGASM]

im using the product number and serial number thats on the box and on the HP support assist and in the right places as trying to contact support it asks for both so i have failed trying to contact support every time i hae tried, my laptops product number Y3W47EA#ABU

[Photoray002]

Strange, the P/N Y3W47EA is not found in the Search bar above in the Products section of this website.

But I do find Y3W47EA listed as an Omen 17 inch in the HP content browser.

@Duane_Dor someone, can you have an HP rep contact this person via PM to help get in touch with Support for warranty issues?  Thanks.

@RA1NBOWGASMeventually someone from HP  should be contacting you to help you contact Support.

Good luck.

[kevin-t]

@RA1NBOWGASM

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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