i had purchased hp omen from hp online store india and order number is 559373 and the product is coming with 3 years accidental protection and 3 years on-site warranty as a base warranty. But when i contacted your technical department they denied about warranty and told that the product has only 1 year warrenty even when i checked online regarding warranty status it is showing only for 1 year. the technical department was telling redemption team was telling that this and i am not able to find a solution for this issue
I cannot check orders, but did you get the Omen, or the Omen Pro.
The Omen Pro comes with 3 year warranty. Go into your order and make sure you got the right one.
If it is, then the agent on the call was confused as which product you have.
I am an HP Employee Quality Manager - HP VR / Z Desktops ----- “iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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