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gvheard2
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omen screen not working

HP Recommended
HP Omen
Microsoft Windows 8.1 (64-bit)

Brand new HP Omen 15-5000NA i7 10HQ/16GB/256G TS Black

 

opened the box today

 

No display output unless I connect an external monitor.

 

If I go to Control Panel: Display: Detect other displays, it does not detect any other (i.e. the laptop) display.

 

Am I missing something or should I just return this?

P.S. Sound isn't working either.

 

A very disappointed customer

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iMaxx
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That is unfortunate, and I'm sorry these things happened to your new toy. 😞

In a case like this, as it is DOA, call support and request a replacement.

I am an HP Employee
Quality Manager - HP VR / Z Desktops
-----
iMaxx” FORMER VOODOO PC / HP LEGACY GAMING SERVICE MANAGER
While I am an HP employee, my comments and suggestions are my own and do not represent HP Inc.
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gvheard2
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Thanks for the reply, after doing some checking using a secondary monitor I reached the same conclusion. 

 

New one should be sorted later this week

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