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ARunkmr
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Message 1 of 11
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over heating

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hp ay503tx
Microsoft Windows 10 (64-bit)

i bought a new hp ay503tx laptop. i have installed windows 10 64bit including all hp drivers. my laptop starts overheated within 2 min when playing games.i had played nfs run,counter strike go. give me some solution.

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Jeet_singh
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Message 2 of 11
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Hi @ARunkmr,

 

Welcome to the HP Support Forums!

 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the computer is overheating after a recent update,

 

To let you know this isn't a known issue as such, however, I have a few steps to resolve this issue:

 

Symptoms of heat issues and causes of excessive heat

 

The following list describes some of the issues caused by overheating in the notebook:

* Games stop responding during play.

* Windows stops responding during use.

* Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

* When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

 

The following list describes some causes of excessive heat:

* Dust inside the laptop.

* A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

* Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.

* High ambient room temperature.

 

Step 1: Removing dust and lint by cleaning vents

 

Step 2: Ensuring proper space for ventilation

 

Step 3: Updating the BIOS

 

Step 4: Using HP CoolSense Technology

 

Step 5: Placing the notebook in a cooler room

 

Step 6: Testing for Hardware failure

 

If the hardware has failed, capture the failure ID and revert for further assistance.

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

Jeet_Singh
I am an HP Employee

ARunkmr
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Message 3 of 11
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i had not experienced the following reasons:

 

Symptoms of heat issues and causes of excessive heat

 

The following list describes some of the issues caused by overheating in the notebook:

* Games stop responding during play.

* Windows stops responding during use.

* Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

* When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

 

i bought laptop on 23 dec 2016...

 

it heats only when gaming and cools rapidly after closing the game.

 

Give me a perfect solution.

 

my heartly thanks for replying me.

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Jeet_singh
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Message 4 of 11
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Hi @ARunkmr,

 

Thanks for replying. I understand you are having overheating issues while playing games on your new HP laptop. I would recommend you try these steps which should help to resolve the issue.

 

Updating the bios

 

Configuring the cool sense 

 

If the issue persists, I would suggest you run the test for hardware failure.

 

If nothing helps, I would suggest you contact our HP phone support for available service options. 

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Thanks & Regards,

Jeet_Singh
I am an HP Employee

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ARunkmr
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Message 5 of 11
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Thank you sir for replying me beside your work.

i would try the steps further i tell you.

once again my heartly thanks to you sir.

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Jeet_singh
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Message 6 of 11
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Hi @ARunkmr,

 

Thank you for the replying,

 

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

 

Regards,

Jeet_Singh
I am an HP Employee

ARunkmr
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Message 7 of 11
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i have reinstalled windows 7 64bit...still my laptop overheats..plz help me

 

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Jeet_singh
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Message 8 of 11
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Hi @ARunkmr,

 

Thanks for replying,  As I understand you have also tried reinstalling the OS and still having the issue, don't worry we'll try one last step which should help us to isolate the issue,

 

Run the test on the Memory, the processor, graphics hardware or on the Hard drive from F2 - Click here

 

For more details, click here

 

Depending on the test results, I would recommend you contact our HP phone support for further assistance, please fill in the product details to get the tech support number.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Jeet_Singh
I am an HP Employee

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kippOmen
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Message 9 of 11
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How are you coming up with orverheating? Hot to touch? Sensors? What symptoms. Give us perfect description.

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Jeet_singh
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21,068 21,032 1,398 2,343
Message 10 of 11
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Hi @kippOmen,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I see from the post that you want some information regarding overheating, sensors etc.. I'll try my best to help you with this,

 

The following list describes some of the issues caused by overheating in the notebook:

* Games stop responding during play.

* Windows stops responding during use.

* Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.

* When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.

 

The following list describes some causes of excessive heat:

* Dust inside the laptop.

* A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.

* Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.

* High ambient room temperature.

 

Symptoms of heat issues and causes of excessive heat

 

Step 1: Removing dust and lint by cleaning vents

 

Step 2: Ensuring proper space for ventilation

 

Step 3: Updating the BIOS

 

Step 4: Using HP CoolSense Technology

 

Step 5: Placing the notebook in a cooler room

 

Step 6: Testing for Hardware failure

 

If the hardware has failed, capture the failure ID and revert for further assistance.

 

Please perform these steps and let me know how it goes for further assistance.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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