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2620 - unable to print password

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I am trying to set up a HP2620 - I have had it set up 6

months ato but trying to set up again. 

When selecting the HP2620 in my wifi networks I’m prompted for a password, but do not have this - nor will my printer print any of the network or test configuration documents! 


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Hi @ElizabethB2


Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 


To better assist you - 


1) Have you tried the wireless password? 

2) Can you post the picture of the password screen? 


While you respond to that, let's try these steps -


Step 1 Try the default password - 12345678.


If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password.


Step 2  To print a Network Configuration page - From the printer control panel, press the Wireless button and the Information button together to print the network configuration page. 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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